Terms and Agreements

Please read these terms and agreements carefully before using our services.

1. Terms and Conditions

These Terms and Conditions ("Agreement") govern the use of the QUBE Smart Locker services, which include, but are not limited to, the Wash, Drop, Keep, Pay, and Food services (hereinafter referred to collectively as the "Services"). By accessing, registering, or using any of the Services provided by QUBE Smart Locker ("QUBE", "we", "us", or "our"), you ("User", "you", or "your") agree to comply with and be bound by the terms and conditions outlined herein. If you do not agree with these Terms, you must refrain from using the Services.

"QUBE Smart Locker" refers to the automated self-service locker system operated by QUBE, providing the Services outlined in this Agreement. "Service(s)" refers to the Wash, Drop, Keep, Pay, and Food services provided by QUBE Smart Locker. "User" refers to the individual or entity accessing or using the Services provided by QUBE Smart Locker. "Unclaimed Item Charges" refers to any fees incurred by a User for failing to claim their stored items within the specified time as set forth in this Agreement.

By using QUBE Smart Locker services, you represent and warrant that you are authorized to enter into this Agreement and that you meet the requirements set forth herein. The Services are available to individuals of all ages.

2. User Responsibilities

Not to store illegal, hazardous, perishable, or otherwise prohibited items.
To comply with all applicable laws, regulations, and any specific guidelines outlined by QUBE Smart Locker.
To ensure that your payment information is accurate and up to date.
To promptly claim stored items and pay any applicable fees associated with late pickup or unclaimed items.

3. Limitation of Liability

QUBE Smart Locker's total liability to the User for any claims arising under or in connection with this Agreement shall be limited to the total amount paid by the User for the service in question, and in no event shall QUBE Smart Locker be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, loss of business, or loss of items stored in the lockers.

4. Modifications And Termination

QUBE Smart Locker reserves the right to modify, suspend, or discontinue any aspect of the Services at any time without notice. We may also update these Terms and Conditions from time to time. Any such updates will be effective immediately upon posting to the QUBE Smart Locker platform. Continued use of the Services after any such modifications will constitute acceptance of the updated Terms.

5. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which the QUBE service is provided. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts located in said jurisdiction.

By using the QUBE Service, you acknowledge that you have read, understood, and agreed to abide by these Terms and Conditions in full.

Services

WASH Service

The QUBE Wash Service includes the collection, washing, drying, folding, and return of laundry items submitted by the User through a QUBE Smart Locker. The Service is designed for the cleaning and processing of garments and textiles that are suitable for machine washing. QUBE shall determine the appropriate cleaning method for each item based on the material, manufacturer instructions, and garment condition.

Return timelines for processed items may vary based on order volume, operational capacity, and service availability. While QUBE endeavors to return all cleaned items within the published service window, delays may occur, and QUBE shall not be held liable for delays caused by force majeure events, technical failures, or unforeseen operational issues.

QUBE offers flexible storage periods, a secure storage environment, and tiered locker sizes and pricing to accommodate various storage needs. QUBE reserves the right to make updates to the service or these Terms at any time with or without prior notice.

1. User Responsibilities

The User agrees to the following obligations when utilizing the Wash Service:

Garment Suitability

Only garments suitable for machine washing and tumble drying should be placed in the locker. Items requiring dry cleaning, hand washing, or delicate care must be clearly labeled and separated.

Content Restrictions

The User shall not deposit any of the following in QUBE Lockers:

Illegal substances or contraband
Hazardous materials (e.g., flammable liquids, corrosives)
Perishable goods or food
Sharp objects or items that could pose risk to personnel or equipment

Garment Preparation

Users are responsible for:

Emptying all pockets
Removing belts, cufflinks, pins, brooches, hoods, laces, and other accessories
Separating color-sensitive garments
Ensuring all items are suitable for the requested service

Failure to comply with these requirements may result in service refusal, item damage, or additional charges.

2. Item Processing and Limitations

QUBE uses industry-standard cleaning methods and exercises reasonable care in handling garments. However, the User acknowledges the following limitations:

QUBE is not liable for:

Pre-existing damage or wear
Inherent material weaknesses, including thinning fabric, loose seams, or weak stitching
Color fading, bleeding, or shrinkage due to normal washing
Damage to fragile materials or decorative elements (e.g., beads, sequins, embroidery)
Damage caused by foreign items left in garments (e.g., pens, gum, cosmetics)

QUBE's liability for any item shall not exceed the service fee paid for that individual item, or one (1) time the applicable service charge, whichever is lower. No compensation shall be provided for sentimental or brand value.

In case of disputes, QUBE reserves the right to inspect the item(s) and verify claims. Items must be returned to QUBE for assessment.

3. Reporting of Damaged or Missing Items

Reporting Window

Any claim for damage, loss, or unsatisfactory service must be reported within 48 hours of item return or locker pick-up.

Return for Inspection

The affected item(s) must be returned to QUBE in their received condition for evaluation. Claims submitted beyond the 48-hour window, or without item return, will not be honored.

Resolution Process

QUBE will review each case and respond within a reasonable timeframe. Compensation, if any, shall be in the form of service credits, refund, or replacement cost as determined solely by QUBE.

4. Loose and Personal Items Disclaimer

QUBE is not responsible for any personal or loose items left inside or attached to garments. This includes, but is not limited to:

Jewelry, watches, keys, wallets, electronics
Cash, coins, cards
Detachable buttons, cufflinks, belts, brooches
Items left in pockets such as pens, lipstick, lighters, or notes

Users are advised to inspect garments thoroughly before submitting them for cleaning. QUBE disclaims all liability for damage to garments caused by items left inside or for the loss of such items.

5. Liability Limitations

Except in cases of gross negligence or willful misconduct, QUBE disclaims all liability for loss, damage, or delay. Under no circumstances shall QUBE be liable for indirect, incidental, special, or consequential damages, including but not limited to lost profits, loss of use, or emotional distress.

6. Additional Charges

Additional fees may be applied under the following circumstances:

Weight or Volume Overages: Items exceeding standard volume or weight limits will incur surcharges.

Special Handling: Garments requiring delicate processing or individual handling may be subject to extra charges.

Expedited Services: Rush orders, or priority handling will be priced accordingly.

Misuse of Locker: If a locker is used improperly or reserved unnecessarily, a fee may be applied.

All applicable charges will be communicated to the User prior to billing or service continuation.

7. Item Return and Retrieval

Upon completion of the service, cleaned items will be placed in a QUBE Locker for retrieval. The User will receive a notification containing locker access details. Items must be retrieved within 48 hours of return. QUBE is not responsible for any damage, theft, or tampering after the 48-hour period.

8. Unclaimed Items and Storage Policy

Items not retrieved within the 15 days locker window will be removed and securely stored. The following terms apply:

Locker Window: Items will be held for a maximum of 15 days from the date of original return.

Storage Fees: Php 100.00 per item will apply beginning on the day the item is moved to storage.

Logistics Fees: If the User requests item delivery, a third-party logistics fee will be charged based on location. These charges will be communicated in advance.

Extended Claim Period: Items not claimed after 15 days may still be retrieved within an additional 15-day grace period (total of 30 days), subject to applicable fees.

9. Disposal of Unclaimed Items

If the User fails to retrieve their items within 30 days of the original return date, QUBE reserves the right to consider the items abandoned. At its discretion, QUBE may dispose of, donate, or otherwise handle the items in accordance with applicable regulations. The User will remain responsible for any unpaid fees, including storage and logistics charges.

DROP Service

The DROP Service allows Users to temporarily store personal items or e-commerce deliveries in QUBE Smart Lockers. This service is designed to offer a convenient, secure, and accessible storage option for packages and items, especially those fulfilled by e-commerce platforms such as Lazada, Shopee, Shein, Zalora, TikTok Shop, and others.

Users can retrieve their stored items at their convenience, subject to timeframes, locker availability, and operational limits as defined by QUBE.

1. Nature of Service and Third-Party Involvement

Third-Party Logistics (3PL) Providers

The DROP Service is facilitated by third-party logistics companies ("3PLs") who use QUBE lockers for package drop-off and storage. QUBE acts as a passive service partner and does not handle, transport, or inspect any packages.

QUBE's Limited Role

QUBE only provides the locker infrastructure and access system. All handling, delivery, storage, and related operations are managed exclusively by the 3PL provider. QUBE does not assume any responsibility for:

Timely delivery
Package condition
Misdelivery
Incorrect drop-off or pick-up
Lost or damaged items

No Liability for Loss or Damage

For the avoidance of doubt, QUBE is not liable for any loss, theft, damage, misplacement, or delay once a shipment is in the custody of a 3PL provider or stored in our locker system.

2. Agreement with 3PL Terms and Conditions

By using the DROP Service and authorizing a 3PL to deliver or store a package in a QUBE Smart Locker, the User agrees to the following:

You are subject to the current service guide and terms and conditions of the respective 3PL provider.
QUBE does not verify, monitor, or control the service agreements between you and any 3PL.
Any disputes regarding shipment, condition, or delivery must be addressed directly with the 3PL provider.

3. User Responsibilities

The User agrees to:

Track Deliveries: Monitor and confirm when their package are delivered to or stored in a QUBE locker.

Timely Retrieval: Retrieve stored items within the retrieval window communicated by QUBE or the 3PL. Locker access is time-limited and subject to storage fees if not accessed promptly.

Correct Address Input: Ensure accurate input of the QUBE Locker address during checkout on e-commerce platforms.

Follow Notification Instructions: Follow pick-up instructions provided via SMS, email, or app notifications.

4. Free of Charge (FOC) Promo Terms

QUBE may offer a Free of Charge (FOC) promotional rate for newly activated locations to support brand awareness and customer adoption.

Current Promo: A 1-month introductory rate of 12 hours free storage is available at select locker locations.

After Promo Period: After the 12-hour free period expires, standard storage rates apply, and Users may be charged according to the published fee schedule. Regular pricing may apply once the promo period ends.

Note: Promotional periods and participating locker locations may vary. QUBE reserves the right to modify or terminate promotions without prior notice.

To view pricing table, contact our customer service.

5. Unclaimed Items and Storage Policy

Items not retrieved within the 7 days duration will be removed and securely pulled out on 8th day. The following terms apply:

Storage Window: Items will be held for a maximum of 30 days from the date of original pulled out.

Storage Fees: Php 100.00 per item will apply beginning on the day the item is moved to storage.

Logistics Fees: If the User requests item delivery, a third-party logistics fee will be charged based on location. These charges will be communicated in advance.

6. Disposal of Unclaimed Items

KEEP Service

The Keep Service is a long-term storage solution that allows Users to store personal items securely in lockers provided by QUBE Smart Locker. It is designed for items not requiring frequent or immediate access, such as seasonal goods, personal belongings during a relocation, or rarely used equipment.

1. User Responsibilities

Users are responsible for:

Ensuring items stored are legal, safe, and suitable for long-term storage.

Not placing prohibited items such as:

Flammable or hazardous materials
Perishable or food items
Firearms, explosives, or weapons
Illegal substances or stolen goods
Animals or biological matter

Properly packing and labeling items to prevent damage or confusion.

Complying with QUBE's packing and storage guidelines, including any special handling instructions.

Not storing fragile items unless appropriately protected.

Informing QUBE of any changes in contact details or service requirements.

Failure to comply may result in the termination of service and liability for any resulting damages.

2. Storage Period and Extensions

2.1 Initial Period

The minimum initial storage duration is 4 hours, after which storage may continue in increments of hours based on the User's needs.

2.2 Extensions

Users may extend their storage period at any time, subject to availability and additional fees. Extensions must before the end of the originally agreed-upon period to avoid penalties or unclaimed item charges.

2.3 Maximum Duration

The maximum allowable storage period will be stated during service initiation and confirmed in the User's receipt. QUBE may enforce maximum limits due to storage capacity, legal obligations, or service adjustments.

3. Fees and Billing

3.1 Storage Fees

To view the pricing table, please contact our customer service team.

3.2 Additional Charges

Extension Fees: Applied to any storage beyond the original period.
Late Retrieval Fees: Hourly fees will apply if items are not retrieved by the agreed deadline.

3.3 Unclaimed Item Charges

Items not retrieved within the 24 hours duration will be removed and securely pulled out. The following terms apply:

Storage Window: Items will be held for a maximum of 7 days from the date of original pulled out.

Storage Fees: Php 100.00 per item will apply beginning on the day the item is moved to storage.

Logistics Fees: If the User requests item delivery, a third-party logistics fee will be charged based on location. These charges will be communicated in advance.

4. Disposal of Unclaimed Items

If the User fails to retrieve their items within 7 days of the original return date, QUBE reserves the right to consider the items abandoned. At its discretion, QUBE may dispose of, donate, or otherwise handle the items in accordance with applicable regulations. The User will remain responsible for any unpaid fees, including storage and logistics charges.

5. Retrieval and Access

Users must notify QUBE in advance to schedule the retrieval or delivery of stored items. QUBE will make reasonable efforts to ensure timely retrieval, but delays may occur due to logistics or force majeure events.

Access to stored items is not permitted during the storage period unless specifically arranged and approved by QUBE.

6. QUBE's Liability

QUBE takes reasonable precautions to maintain the safety and security of stored items, including but not limited to surveillance, access control, and structural integrity of lockers.

However:

QUBE is not liable for any loss, damage, theft, or deterioration unless it results from our gross negligence or intentional misconduct.
QUBE does not insure stored items on behalf of Users.
Users are encouraged to obtain independent insurance for high-value or sensitive items.

FOOD Service

The Food service provided by QUBE Smart Locker allows Users to securely store, order, and retrieve food, including perishable goods, take-out, and meal kits. It provides climate-controlled storage to preserve food quality and may offer meal kit or prepared food orders from participating providers. Users must ensure stored food meets QUBE's guidelines and safety standards.

1. User Responsibilities

It is expressly understood and agreed that the User shall bear full responsibility for ensuring that any and all food items placed into QUBE's smart lockers are properly and securely packaged using materials that are food-safe and leak-resistant, labeled with all necessary information such as expiration dates, contents, or allergen warnings, and stored exclusively in the appropriate locker units—such as those designated for refrigerated or frozen goods—based on the nature and storage requirements of the items, and that failure to follow these instructions may result in spoilage, cross-contamination, locker damage, or additional cleaning fees, none of which shall be the responsibility of QUBE.

The User must not, under any circumstances, store expired, spoiled, unsealed, or prohibited food items—including but not limited to alcohol (unless legally permitted), raw meat without proper containment, or items emitting strong odors—and acknowledges that doing so may result in immediate removal, disposal, suspension of service, or penalties, as determined solely by QUBE.

Food Storage Period

Food items can be stored for a short term up to 1 hour in designated lockers, with storage duration communicated at drop-off. For long-term storage, specialized lockers may be required, with a maximum period of 2 hours depending on food variation and prior approval needed for extensions, possibly incurring extra charges. Users must retrieve food within the specified time, or it may be discarded or donated, with unclaimed item charges applying.

Food Storage Fees

It may vary based on locker size and food storage requirements (e.g., standard, refrigerated, or frozen). Premium options like refrigeration or extra-secure handling may incur additional charges, which will be clearly outlined at service selection. Additional charges may apply for extended storage, special handling, late pickup, or unclaimed food items.

Food Quality and Liability

QUBE Smart Locker maintains appropriate storage conditions, but Users are responsible for proper packaging and storage in the correct lockers (e.g., refrigerated or frozen). QUBE is not liable for food spoilage, contamination, or damage due to improper handling, storage, or exceeding time limits. Liability is limited to the cost of storage fees, except in cases of gross negligence or misconduct by QUBE. Users should consider insuring valuable or perishable items.

Access to Food Storage and Pickup

Users can access food storage during QUBE Smart Locker's designated hours. For access outside these hours, prior arrangements must be made, and additional fees may apply. Users will receive a notification when food is ready for pickup and must retrieve it within the specified time to avoid unclaimed item charges. While QUBE ensures proper storage, the User is responsible for inspecting food upon pickup and contacting QUBE if there are any issues.

Unclaimed Food Items and Charges

Users must retrieve food within the specified time or incur an unclaimed item charge per hour. Notifications will be sent when the storage period is near its end. If unclaimed, QUBE may dispose of, donate, or handle the food at its discretion, with charges remaining the User's responsibility. For unclaimed orders, the food may be discarded, and storage or disposal fees will apply. QUBE is not liable for any loss or damage due to failure to retrieve ordered food.

PAY Service

beep

The beep service offered by QUBE Smart Locker provides users with a simple, convenient way to top-up accounts, check balances, and manage their funds. Additionally, bill payment services will be coming soon! This service is designed to help you manage your balance with ease and stay up to date on your account status.

By using the Beep service, the User agrees to the following terms and conditions:

User Responsibilities

The User is responsible for ensuring their account balance is sufficient for any services they wish to use and should regularly check and top-up their balance as needed. Additionally, the User must ensure that all top-up details, including payment method and amount, are accurate and up to date, as any issues arising from inaccurate payment details, such as failed top-ups or rejected payments, are their responsibility. To avoid interruptions in service use, the User should regularly check their balance. In the future, Users will be able to pay their bills through the PAY service, and more information regarding bill payments, including fees and procedures, will be provided once available.

Payment Methods

The PAY service accepts various payment methods, which may include:

Credit or Debit Card (Visa, MasterCard, Debit Card, etc.)
Digital Wallets (Maya, G-Cash, etc.)
Other Payment Methods as Offered by QUBE Smart Locker

Additional Fees

Users may incur additional charges if they top-up beyond the maximum limit, or if special processing is required for certain payment methods. Such fees will be clearly communicated before completing the top-up.

Bill Payments (Coming Soon)

Will be available soon, providing a convenient way to settle your bills via the PAY service. Updates will be provided when this feature is live, including the list of supported billers and payment methods.

LOST ITEMS POLICY

QUBE Smart Lockers makes its best reasonable effort to track every item we process across all our services, including but not limited to laundry, dry cleaning, ironing, bag & shoe spa, house items, color restoration/dyeing, and repairs. All lost item claims are reviewed carefully on a case-by-case basis.

Liability Limit

QUBE's liability for any lost item shall not exceed the amount equivalent to one (1) time our charge for the corresponding service related to the lost item, regardless of the item's brand, value, or condition. Additionally, QUBE's maximum liability for any lost item is capped at ₱3,000.

Reporting Lost Items

All lost items must be reported within 48 hours of the time the items have been picked up from the locker or delivered by our staff. Claims reported beyond this 48-hour window will not be accepted, and QUBE cannot be held liable for items reported after this period.

Customer Responsibility

When leaving items in a locker, customers are responsible for ensuring that the locker is properly closed and securely locked. QUBE is not liable for any loss or damage resulting from lockers that are left open or unlocked.

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